State Farm® Insurance Agent Kelly Eyen

"Poor customer service, poor employee knowledge after having them as our insurance for home and cars for 3 years. Seems they don’t care to be in business, so they lost mine. Took my money elsewhere. I had to give 1 star, otherwise I would not give a star at all.*Update* That’s why you lost my business. Your response below addresses nothing about your poor customer service and poor insurance knowledge. You can try to contact me a million times, but your service will still be poor and your employee knowledge will still be wrong. I never received a call from you. No voice mail. Zak never called me back. No voice mail, no missed call. Again, poor customer service and you still don’t apologize for it or take accountability. Based on your poor ratings on Google, others agree. You need to go into another industry cause you and yoir employees should not be in customer service. I had a problem and your employee told me that she cannot help me, with an attitude. And now you try to discuss account information on a google review? Unacceptable. You should not be in business."

"Friendly and helpfull staff but rigid agent. When I recently inquired about a large premium increase, her answer was: "The rates are correct." After digging, I learned that I was carrying an uneeded coverage that did not even protect me. I have transferred my policies to another agent and I will now be saving $664/year."

"after reading these reviews, i have to worry that kelly will cancel our insurance if i’m honest in this review. what a horrible feeling that gives me. BUT. trying to handle a claim was painful. we’d had State Farm for 40 years, had a rider added to our homeowners for pipes. Our pipe repair was not covered. the people i spoke to first at Kelly’s agency comforted me by telling me i had a $36,000 limit. i called Claims that same day and was told the same thing. we went ahead with repairs. after the repairs, when told the pipes weren’t covered, i asked that my call to Claims be pulled so i could show that i’d been misinformed. no one managed to do this, in spite of the fact that i knew who i spoke to, the date, and the approximate time: not Claims and not my agent. as for Kelly, she met us in person when she sold us our riders, but didn’t even bother to call when we were in the middle of this mess. 40 years without a claim, and it felt like ‘don’t let the door hit you in your way out’. suggest you listen to Tom Martino and read the other reviews here."

"Within a year I’ve lost my apartment to a fire and my car was recently totaled. State Farm and Kelly’s office has made me regret having insurance at all. I’d rather have lost everything than gone through the last year of hell to scrape and beg for the pennies they’re offering me. Since my first car at 16 I’ve had State Farm, and I will never again go back to their offices for any insurance. God forbid you have tragedy strike your family while you’re insured here because they will only compound your suffering. Dealing with a State Farm claim is the equivalent signing up for a second full time job."

"It is a shame that after 40+ years with State Farm, the company has lost its way and this office has not figured out how to adapt. Avoid State Farm and Avoid this office in particular. I have been trying to settle a minor accident claim and the Claims office is impossible to deal with and wastes enormous amounts of time. They first said the vehicle value was $8,000 and then cam back when they decided to "total" it and claim it is only worth $5,000. Clearly trying to change their tune. When I asked Kelly's office to intervene, I got more of the same and an endless loop with the 800 number."

"I’ve worked with Kelly Eyens office for about 6 years now and have never regretted it. Most recently Justin went above and beyond to personally help capture images of our property for a rental policy! This team is always quick to respond with professionalism and treats you like family. I wouldn’t work with anyone else in Boulder."

"Most complaints are not about Kelly, but people don't understand how insurance works and can easily target her, unfortunately. Kelly and all of her staff are very nice and helpful and they really care about their insureds. Pay your bills and pay attention to your mail and email and issues are scarce. I will say State Farm is more expensive, but it's worth the service and experience I've had. You get what you pay for!"

"Think long and hard before working with Kelly. I have been a customer for a long time and come home tonight to find out that she cancelled my insurance. No heads up! No warning! Two insurance claims over a 15 year period and then this. I urge everyone to consider switching to another company. One of my friends uses AllState. She got into two accidents. Her first one the deductable was waived because of their Accident Forgiveness Policy. The second one she paid her deductable and they didnt even increase her premium. I wish I had AllState instead of State Farm. My gift from State Farm is a cancellelation notice without any heads up."

"We switched our State Farm policy to Kelly about 5 years ago and have been very satisfied with her insurance advice. I've found her to be extremely responsive, thoughtful and available whenever we have a question or concern. During the last major fire, which came very close to our home, Kelly was on the phone offering a us place to stay if we were evacuated. I would 100% recommend her and have to several friends."